Customer Policy
**Dear Valued Customer,**
At pimechemicals, our Customer Policy Team is dedicated to ensuring that your shopping experience is both comfortable and efficient. We have compiled information regarding potential situations you may encounter, along with guidance on how to achieve the best outcomes.
Delivery Timing
Our deliveries are handled by USPS, UPS, DHL, FEDEX . While we strive to provide accurate delivery timeframes, we cannot guarantee specific delivery dates once the parcels are in the hands of our carriers. Please be aware that delivery times may extend, particularly during busy holiday seasons or strikes. We recommend placing your orders in advance to prevent any inconvenience.
Please note that replacements will not be issued within 7 calendar days during standard periods, and 10 calendar days during holidays or strikes, to ensure that parcels are genuinely lost and not merely delayed.
Missing Product
If you believe an item is missing from your package, please record the unboxing process, clearly showing the label and the contents of the package. Claims regarding missing items will not be accepted without video proof, a policy that is now standard across many retailers. We recommend documenting every order to avoid disappointment. To protect your privacy, please send any video evidence via Whatsapp Messenger to avoid sharing personal metadata.
Replacement Policy
If you select tracked delivery and your order is marked as lost or stopped, we will provide a replacement at no additional cost. However, if the tracking status indicates “delivered” and you assert that you have not received it, we will trust the courier service’s information unless proven otherwise. At that point, no refunds or replacements will be issued. For untraceable delivery options, replacements will not be provided.
Return Policy
Due to privacy considerations, we are unable to accept returns at this stage of our business.
Refund Policy
Once an order has been fully paid and confirmed, refunds will not be issued unless it pertains to a replacement or a faulty product. If you receive an item that does not meet quality standards or is faulty, please contact our support team immediately. For items such as cocaine, meds, or lsd, the packaging must remain unopened. If you suspect that the product is underweight, please provide photos of the unopened package on a scale, along with the weight.
Sold-Out Situations
Occasionally, products may be oversold due to manual inventory management. We are actively working to automate this process. If you are affected by an oversold item, our management team will reach out to offer an alternative from our available product range. We kindly ask that you provide an up-to-date email address for communication.
Ensuring Your Privacy
To maximize your privacy, we only require your Country shipping address with a postcode—no real name is necessary. We encourage the use of an alias and an alternative email address. Your order will be dispatched in a discreet, smell-proof package, with unmarked containers or envelopes. We respect the confidentiality of our clients and guarantee that your information will not be shared with third parties. Your discretion, accuracy, and confidentiality are our top priorities.
If your situation is not addressed in the aforementioned points, please do not hesitate to contact us. Our support team is committed to finding the right solution for you. We appreciate your understanding of our store policies and encourage compliance with these guidelines to avoid any disappointment.
**Sincerely,**
The pimechemicals Team
Get ready for an exciting delivery experience! All of our products are shipped VIA
USPS, UPS, DHL OR FEDEX. FIRST DELIVERY FULLY TRACKED AND INSURED.
INTERNATIONAL DELIVERY TAKES 3-5 DAYS FOR EUROPE FULLY TRACKED AND INSURED AND 6-7 DAYS FOR THE REST OF THE WORLD
ALL PACKAGES ARE SHIP IN A PLAIN ENVELOPE OR BOX TO KEEP THINGS DISCREET
Your package is doubly sealed with heavy-duty, odor-free bags and securely taped to ensure no scent escapes. We send out orders the same day when received before 5 pm, but please note that any delays in delivery are due to the service provider and beyond our control.
In case your item doesn’t arrive as expected, shoot us an email, and we’ll dive in to investigate and track it down for you!
DISCLAIMER: While 99% of our orders make it to their destinations, there’s a slim chance they could get lost or stolen in transit.
If, after 14 days, you haven’t received your product, don’t hesitate to reach out to us—we’re here to help resolve the situation for you!
2. Are your products safe and legal to purchase? Our products are carefully sourced from reputable suppliers and undergo rigorous quality control to ensure safety and efficacy. However, it is important to note that the legality of these products can vary by location. We recommend that customers check their local laws regarding the purchase and use of psychedelic and medicinal substances before placing an order.
3. How do I know which product is right for me? Selecting the right product can depend on your individual health needs and wellness goals. We recommend consulting with a healthcare professional or a knowledgeable specialist in alternative medicine to help determine the most suitable product for your specific situation.
4. What is the difference between cannabis oils and medical marijuana? Medical marijuana refers to the raw plant material that can be consumed in various forms, while cannabis oils are concentrated extracts derived from the cannabis plant that offer higher potency and can be ingested or used topically. Each product has distinct benefits and applications based on user preferences and medical needs.
5. How should I store my psychedelic products? Proper storage is essential for maintaining the potency and quality of psychedelic products. We recommend storing them in a cool, dark place away from direct sunlight and moisture. Always follow any specific storage instructions provided with your product to ensure optimal longevity.
6. What are the potential side effects of using psychedelics? While many users report positive experiences, psychedelics can have side effects such as anxiety, paranoia, and changes in perception. Individual reactions may vary based on dosage, mindset, and environment. It is advisable to start with low doses in a safe setting and consult healthcare professionals if you have concerns.
8. Is customer information kept confidential when purchasing? Yes, we prioritize your privacy and confidentiality. All transactions and personal information are secured using industry-standard encryption. We do not share your data with third parties without your consent. Please review our privacy policy for more details.
9. What payment methods do you accept? We accept a variety of payment options to provide a smooth shopping experience, including major credit and debit cards and other secure online payment methods. For the most up-to-date information on available payment options, please visit our website.
10. Do you provide resources or guidance on how to use your products safely?
Yes, we are dedicated to educating our customers on the safe and responsible use of our products.
While we can’t accept debit or credit card payments right now due to the unique nature of our product, we have some fantastic alternatives for you! You can easily make your payments using cryptocurrency, crypto vouchers, Zelle, Apple pay, Cash app, Western Union, Money Gram, Revolut, or Bank Transfer!
Curious about crypto vouchers? It’s simple! Just purchase a voucher using a bank transfer or your debit/credit card, and you’re all set to go!
Wondering how to order without Bitcoin? No worries! Just stick to the payment methods listed on our page, and you’ll be good to go!
Keep in mind, this method might take a little extra time (just a few hours more) to receive your coupon, but once we have it, we’ll process your order and get it on its way to you!
If you’re diving into the world of cryptocurrencies, you’ll need to create a Bitcoin wallet and make a transfer to our wallet address at checkout.
This process is manual, but don’t fret! Your order will be processed as soon as we verify the transaction. Get ready for an amazing experience!